This Privacy Policy describes how Herofinder Ltd (“we,” “us,” or “our”) collects, uses, and shares personal data when you use our website, platform, or related services available through https://herofinder.io/ (the “Platform”).
1 Definitions and Scope
For the purposes of this Privacy Policy: • “Individual Account” means a personal account created by a natural person using the Platform.
“Corporate Account” means an account created by a registered or unregistered organisation (including companies, nonprofits, institutions, and associations) to participate in the Platform. In the beta version of the Platform, all Corporate Accounts act as Host Organisations.
“Host Organisation” means a Corporate Account that provides or promotes activities, missions, or opportunities through the Platform. For clarity, in the Beta version of the Platform, all Corporate Accounts are considered Host Organisations. The specific responsibilities of Host Organisations are set forth in the Terms of Use.
“Personal Data” means any information relating to an identified or identifiable individual, as defined under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
“Processing” means any operation performed on personal data, such as collection, storage, use, disclosure, or deletion.
“Platform” refers to the web-based services provided by Herofinder Ltd, including: (i) the company website (https://herofinder.io/), (ii) the beta web application (currently accessible at https://beta.herofinder.io/), and (iii) any related subdomains or services operated by Herofinder Ltd.
This Privacy Policy applies to all users of the Platform, including individual participants, institutional members, and visitors, regardless of whether they register for an account.
2 Personal Information We Collect
We may collect the following categories of personal data:
Contact Information: Name, email address, and other contact details
Wellbeing Indicators: Self-reported mood, engagement, or other well-being measures related to activities
Chat Logs: Transcripts of conversations on the Platform
Feedback and Comments: User reviews, feedback, comments, and ratings provided by or about individual users, Host Organizations, and the Platform itself.
Declarations: Statements or self-disclosures submitted through the Platform
Company Information: Business name, address, description, etc.
Representative Information: Contact information of company representatives
Videos: Uploaded or shared videos
Web3 Wallet Number: Used for identification and transaction tracking
3 Purposes of Data Use
We use your personal data to:
Provide, maintain, and improve our services
Personalise user experience
Communicate with users
Analyse activity and improve functionality
Comply with legal obligations
Enforce our rights and protect our systems
4 Legal Basis for Processing
We process personal data under the following lawful bases:
Trusted service providers (e.g., cloud infrastructure, analytics, email services)
Government agencies or law enforcement, when required by law
We do not sell your personal data to third parties.
6 International Data Transfers
We may transfer personal data outside the UK. When we do so, we ensure appropriate safeguards are in place, such as the use of standard contractual clauses approved by the UK Information Commissioner’s Office.
We do not rely on your consent as the primary basis for such transfers, except where this is the only appropriate ground.
7 Security Measures
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. These measures include, for example, encryption, access controls, and secure storage.
However, no system is completely secure, and we encourage users to take care in managing their own security practices, such as using strong passwords and keeping account credentials confidential.
8 Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law and statutory obligations.
9 Your Data Protection Rights
Under applicable laws (including UK GDPR), you have the right to:
Access your personal information
Request correction or deletion
Object to or restrict processing
Receive your data in a portable format
Withdraw consent (where applicable)
To exercise any of these rights, please contact us at: info@herofinder.io.
In addition, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues: www.ico.org.uk.
10 International Data Protection & Compliance
We aim to comply with the UK General Data Protection Regulation (“UK GDPR”), and, where applicable, take into account the requirements of Japan’s Act on the Protection of Personal Information (“APPI”). For details on the use of cookies and similar technologies, please refer to our Cookie Policy.
11 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance site performance, analyse usage, and support marketing activities.
We do not place non-essential cookies without your consent. For a detailed explanation of the cookies we use and your control options, please refer to our Cookie Policy.
12 Children’s Privacy
Our Platform is intended for individuals who are at least 13 years old. If you are under the age of 18, you must obtain permission from a parent, legal guardian, or authorized educational institution before using the Platform.
We do not knowingly collect personal data from anyone under the age of 13 without verified consent. If we learn that personal data has been provided by a minor without appropriate authorization, we will take steps to delete such information.
13 Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We encourage users to review it periodically. Your continued use of the Platform after any changes constitutes your acceptance of the revised terms.
14 Contact Us
For questions, concerns, or requests regarding this Privacy Policy: